Ike Stranathan: AI Will Reshape BPO, Not Kill It
STAFFVIRTUAL founder Ike Stranathan sees AI changing what BPO providers deliver: AI-enabled people, automated workflows, better data and more output per employee.
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Aris Ignacio Teaches Students to Use Technology Responsibly
From an early AI specialisation to regional internet governance, Dr Aris Ignacio’s work connects technical education with responsible technology use.
Planning Trade Hiring Around Project Demand
A practical framework for Australian employers weighing local hiring against international sourcing for skilled trade roles.
Pinky Redoble Wants AI to Make Service More Human
CPS Asia Pacific CEO Pinky Redoble sees AI as a way to improve service and support employees, while keeping human judgement and connection central.
Juan Longoria Wants AI to Give Leaders Their Time Back
Juan Longoria’s experience points to a practical test for AI: does it give frontline leaders more time to coach and improve customer care?
Vault Outsourcing Treats Collections as a Craft
Vault Outsourcing built a financial services outsourcing model around dedicated teams, specialist collections capability and client-specific processes.
From Collections Agent to COO
Beryl Fauni’s decade-long journey at Vault Outsourcing traces a path from collections work to executive leadership—and offers Australian employers a grounded example of internal development.
Planning a Skilled Welding Workforce in Australia
A practical guide to defining welding roles, assessing capability and planning international recruitment with care.
How Australian Employers Can Hire Filipino Talent
A practical guide for Australian employers planning international recruitment, from defining the role and assessing capability to preparing for arrival and building a strong working relationship.
International Recruitment for Australian Manufacturing
A practical guide to planning international hiring for Australian manufacturing roles, from defining production needs to preparing new employees for work.